Pointclickcare Com Login (2024)

FAQs

Why can't I log in to PointClickCare? ›

If you can't login, see your agency Home Care system administrator or IT department to make sure this is not security issue. To speak to our customer support, call 877-722-2431 during regular hours: 8am - 7pm Eastern, Monday - Friday. Support only supports users who are trained on the application.

In order to work in PointClickCare outside of your community you must be a Remote User. The ability to access the system as a remote user is determined in a users security profile. We're committed to your privacy.

Enter your PointClickCare username, we will send you an email with instructions on how to reset your password. Note: PointClickCare can only reset your password if your organization has enabled password resets and you have a unique, valid email address entered in your user profile.

Point of Care (POC) enables front-line clinical staff to access key information, task lists and schedules, complete documentation, and receive alerts and messaging, all within proximity of a resident. Page 2. Point of Care solution. Automated workflow to reduce errors.

Make sure the credentials are correct

The first step in troubleshooting the problem should always be to make sure that the correct credentials are in place. This includes making sure that the credentials are entered in the correct format and have the correct capitalization, as well as any other considerations.

PointClickCare does not set or reset passwords. If you have a question about your password, contact your system administrator. If you cannot log in to Home Care from your personal device or from a computer outside your facility or community, also contact your system administrator.

Mozilla Firefox Browser Configurations

PointClickCare tests and supports the most recent version and the previous version.

Open the Authy app on your smartphone and tap on the PCC SecureConnect account. Use the six-digit security code on your Authy screen to finish logging into PCC SecureConnect on your computer. Security Codes Regenerate Every 30 Seconds: Authy security codes are only valid for 30 seconds.

Point of Care is a mobile-enabled app that runs on wall-mounted kiosks or mobile devices that enables care staff to document activities of daily living at or near the point of care to help improve accuracy and timeliness of documentation.

Opening POS: Log in using an email and password

Enter your email address. Enter your staff account password you used when you first accessed your account. If you've forgotten the staff password, you can reset your password using the forgotten password link.

Does PointClickCare have a patient portal? ›

Transform the way you communicate with families.

The Family Portal is an extension of our market-leading Patient Portal and empowers family members to stay informed about the health and well-being of loved ones, while giving care teams more time back in their day.

The Point of Care user interface is easy to learn, easy to understand, and easy to use, whether you are an expert or novice in web-based technology.

The best part: PointClickCare Connect is available at no cost and accessible directly from PointClickCare EHR, giving SNFs easy access to patient data that is critical to efficient care coordination and delivery.

Try clearing your Internet browser's cookies and cache and then try to log in again. If you still have issues with signing in, contact Technical Support Team.

Why can't I log in? If you cannot connect to your school or organization, the problem could be: Your school or organization turned off access to Brightspace Pulse. You entered your ID or password incorrectly or all caps are on (login credentials are case-sensitive).

Try clearing your browser cache and cookies. This usually resolves most issues with logging in. Clearing your cookies will log you out. Learn how to clear your browser cache and cookies.