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Need Help Paying Your Bill?Need Help Paying Your Bill?
If you need assistance, or know someone who does, Piedmont Natural Gas has programs to help.
View All Programs
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Pay OnlinePay Online
Sign in to your Online Services account to make a payment with no additional service charge.
Pay Now
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Automatic Draft
Automatically draft your monthly payment directly from your bank account.
Pay Now
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Pay in Person
Pay your bill in person at one of Piedmont’s authorized paystations.
Payment Locations
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Pay by Phone
Make a one-time, same-day payment using Speedpay®. Call 800.752.7504 toll-free 24/7.
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Pay by Mail
Mail payments to:
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246
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Round up and Share the WarmthRound up and Share the Warmth
Share the Warmth allows Piedmont, our community partners and our customers to help families in need pay their energy bills.
Learn More
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GreenEdgeSMGreenEdgeSM
As a Piedmont customer in North Carolina, you may enroll in GreenEdge to address your natural gas usage.
Learn More
Billing Options
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Paperless Billing
Go paperless and pay your Piedmont Natural Gas bill directly from your email inbox.
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View My BillView My Bill
Log in to your Online Services account to view up to a year's worth of bills.
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Equal Payment Plan
EPP spreads your natural gas bills into equal installments over a 12-month period. Make budgeting for energy bills easier by paying a set amount each month.
Billing Resources
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Reading your Bill
A helpful guide to the different information provided on your Piedmont Natural Gas bill.
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Back of Bill
Additional information about your Piedmont Natural Gas bill, including an explanation of terms and charges.
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Customer Messages
Stay informed with these regular updates from Piedmont Natural Gas.
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Our Rates
View natural gas rates and tariff information for your state.
Frequently Asked Payment Questions
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Use this option to make a one-time payment online with your bank account (checking or savings) or your credit card (Visa™, MasterCard, American Express or Discover) absolutely free. (Please note: At this time, credit card payments are available for Residential customers only.)
To pay your bill online, simply log in to your Online Services account from the home page or by choosing "Pay Online" on the Payment and Billing Options page. If you are not registered for Online Services, you can do so by clicking "Register for Online Services" on the login screen. Please note: To register, you will need your account number, which can be found on your bill, and your ZIP code.
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When you sign up for Automatic Bank Draft, your monthly payments automatically will be drafted directly from your bank account on the due date indicated on your bill. To enroll in Automatic Bank Draft, simply log in to your Online Services account. If you are not registered for Online Services, you can do so by clicking "Register for Online Services" on the login screen. Please note: To register, you will need your account number, which can be found on your bill, and your ZIP code.
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Avoid disconnection or late fees by paying your Piedmont Natural Gas bill through Speedpay for same-day processing. Call 800.752.7504 toll-free 24 hours a day.
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Bring your bill to any of our authorized payment locations to make your payment. Find the authorized payment location nearest you.
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Your Piedmont Natural Gas bill can be mailed to the address below. Please allow seven to 10 days for your payment to be received, and include your account number on your check. When mailing your payment, please include the remittance slip at the bottom of your paper bill. If you do not have your remittance slip, you can view and print a copy by clicking "View My Bill" on the Payment and Billing Options page and logging in to your Online Services account, then selecting the appropriate month's bill.
Mail payments to:
Piedmont Natural Gas
P.O. Box 1246
Charlotte, NC 28201-1246For overnight payments, mail to:
10101 Claude Freeman Drive
Suite 225 N
Charlotte, NC 28262Note: Overnight payments may be mailed via United States Postal Service (USPS), FedEx and UPS.
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Your natural gas service will not be terminated if, prior to the scheduled termination date,you are able to establish that you are unable to pay your account in full and you agree to enter into a reasonable installment agreement. An approved late payment charge of 1% per month will apply to the balance in arrears. The installment agreement shall encompass both the sum of the outstanding balance and also the estimated charges for natural gas usage, which is reasonably projected by the company to occur during the period of the agreement. Estimated charges shall be based upon an analysis of past usage.
For more information, please view our Terms of Service for North Carolina, South Carolina and Tennessee.
Frequently Asked Billing Questions
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These links provide a helpful guide to the different information provided on your Piedmont Natural Gas bill, including an explanation of terms and charges: Understanding My Bill and View the Back of My Bill. You may also wish to view the following video to learn more about the charges on your bill:
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Go paperless! Our secure Paperless Billing allows you to pay your Piedmont Natural Gas bill directly from your email inbox. If you are registered for Online Services, simply log in to your account and click "Enroll Now" under "Paperless Billing Status" in your Account Summary. If you are not registered for Online Services, you will need to do so to enroll in Paperless Billing. Click "Register for Online Services" on the login screen. Please note: To register, you will need your account number, which can be found on your bill, and your ZIP code.
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EPP spreads your natural gas bills into equal installments over a 12-month period. Make budgeting for energy bills easier by paying a set amount each month. For more information on EPP, visit our EPP Frequently Asked Questions page.
